@edgecrusher – I’m in no way trying to offend you. Profiles show if you are a pro user or not. Your profile shows you’re not. I can’t see who you are beyond what you fill in on your profile. And if no sales are attached to it that’s all I can see.
Under your avatar the little person icon indicates you don’t have AdRotate Pro in your account. If you look under Reem Vaskers avatar you see a little medal, indicating he/she has AdRotate Pro.
As for your email, which you sent a while ago. All email I received got answered within 2 business days. Maybe I didn’t receive yours. Email is the faster way though. You can also try via the contact form – https://ajdg.solutions/contact/. Please include your order number when you do.