- November 25, 2020 at 12:45 am #117099
I had to manually update from 5.8.4 to 5.8.5 via FTP, and I still am seeing ongoing problems with an automatic update to the current version:November 25, 2020 at 12:26 pm #117225
Hello, There are a number of reasons why the update may be unavailable. The most common one is that the license you use on your site may be expired.
Make sure the license is not expired.
Another is that your website may be temporarily banned from updates. This can happen if the site is extremely slow to process such requests. These bans usually last for 2 days.
And lastly, you may be looking at a cached result. Update details are downloaded/looked up once or twice a day.
If you let me know the domain name I can look up if you’ve been banned and what the license status is.November 25, 2020 at 12:40 pm #117234
The license is valid through May 2021, the domain is harnessracingupdate.comNovember 25, 2020 at 5:48 pm #117248
Hi tgl, Indeed you have a license that’s valid till May 2021. But that domain is not activated for either of the two licenses. It was previously though.
Activating the license (the one starting with 104) on your site should fix the update issue.
Currently 2 other sites use it. Looking at the domains they may be staging or temporary setups.
You can see activations in your account here – https://ajdg.solutions/my-account/manage-license/November 25, 2020 at 6:04 pm #117250
When I look at the License tab in settings I see my registered email address and the license number (both are greyed out) and the only option available on the page is to deactivate the license:
Do I click “De-activate license” and then enter the license details again?
One of the activations was a staging environment which I removed already from my account.
Is this going to be an ongoing issue any time I create a staging site for either of the active installations?November 25, 2020 at 8:03 pm #117251
Yea, just de-activate it on your end too, and activate as normal.
Sometimes the force de-activate option has to be used – This resets it on your site without waiting for the license server.
A license is used for the setup it’s activated on, so if you move things around with staging or different domains and such… That could cause some trouble yes. But normally it shouldn’t.
Just keep track of where the license is active.
If you have a dedicated development setup, some people get a Duo license for it, one activation for each.November 25, 2020 at 8:14 pm #117253
That didn’t work . . . what’s the next suggestion?November 25, 2020 at 10:37 pm #117254
Hmm, more resetting is required then.
Please send an email via the contact form (https://ajdg.solutions/contact/).November 25, 2020 at 11:37 pm #117257
I looked at the contact form, all you are asking in the form is exactly what I have described here.
I’m not following how repeating the same information in an email gets us any closer to a solution?
Is there particular information you need included in an email that is missing here?November 29, 2020 at 1:07 am #117600
I’m more than happy to supply any information, I just need to know what you require.November 30, 2020 at 7:14 pm #117833
As I mentioned, Please send an email via the contact form including your order number.
I have a little reset plugin for things like this.
https://ajdg.solutions/contact/November 30, 2020 at 7:19 pm #117835
Done, thank you.December 1, 2020 at 11:41 am #117926
Hello, I don’t see an email from you (or one mentioning this issue) yet.
Are you sure it sent?December 1, 2020 at 1:36 pm #117944
Am I sure it sent? No, I only have access to the client-facing aspects, I have no idea if the contact form is set up correctly on your end.
All I can tell you is I saw a confirmation message (I just sent a second message minutes ago):December 7, 2020 at 9:37 pm #118641
Do I need to submit the information using the form a third time? Or is there another option so that I may get the issue resolved?December 8, 2020 at 3:58 am #118648
I’ve sent you an email several days ago.
It didn’t bounce, so logically it’s in one your inbox somewhere…December 11, 2020 at 2:06 am #118993
It was in my spam folder as the email address you sent from was not in my whitelist.
The license was reset and allowed me to successfully re-activate it, I will test the plugin update function in the next couple of days.December 11, 2020 at 11:39 am #119083
Ok, let me know if you have further questions.December 13, 2020 at 2:59 am #119189
The update worked, although for some reason I had one active ad that showed a configuration error & needed a correction . . . the ad code had changed to img src=”%image%” and I had to change it back to img src=”%asset%” and it worked again.December 14, 2020 at 12:09 pm #119332
The %image% tag has been deprecated for over a year, and as announced it finally got removed in a recent update.
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