Mobile selection not working

Home Forums AdRotate for WordPress Adverts and Banners Mobile selection not working

  • #100303

    Installed the Pro version of the plug-in on flawless.life but it doesn’t identify the correct device (if you refresh the page more time the size of the banner changes randomly). We created a copy of the website on staging.flawless.life and deactived all plugins (besides adrotate), using also the default template of wordpress but it doesnt work anyway.

    Can you please provide support?

    #100315

    Arnan de Gans
    Badges:

    How did you set up the Mobile advert/device selection?
    Is the advert in a group with Mobile activated?

    https://ajdg.solutions/support/adrotate-manuals/mobile-adverts/

    #100318

    Arnan de Gans
    Badges:

    Moved to Adverts and Banners forum.
    Renamed topic.

    Not a bug.

    #100532

    Here the screenshots of the setups. I’d like to stress the fact that the same setups were working correctly on a previous version of the same website.

    https://we.tl/t-LW2u0EBHBc

    Thanks for your support.

    #100715

    Anyone?

    #100719

    Arnan de Gans
    Badges:

    Looks like you didn’t enable Mobile Support in your group.

    #100723

    I Flagged “Mobile support – Enable mobile support for this group.”
    Unfortunately I see no improvement.

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