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Trouble updating AdRotate Professional to the latest version?

If your license is not expired and you are having trouble with updates for AdRotate Professional I want to hear from you!
Known issues; The update will not install or no update is visible in your dashboard.
Affected versions; Most versions of AdRotate Professional since December 2019.

Click here for the solution - AdRotate Pro update not working or not offered.

  • #102735

    hisair
    Badges:

    I keep getting this all of a sudden when adding a new banner

    Manage | Generator | Add NewThere was an error loading the page. Please try again by reloading the page via the menu on the left.
    If the issue persists please seek help at ajdg.solutions/forums/forum/adrotate-for-wordpress/

    #102765

    Arnan de Gans
    Badges:

    That error can show if you or someone deleted the AdRotate tables.
    Re-activating the plugin from the plugins page in your dashboard should create new tables on activation.

    #102772

    hisair
    Badges:

    the plugin is activated … always has been… issue persists!

    #102774

    Arnan de Gans
    Badges:

    But did you re-activate as I suggested?

    #102786

    hisair
    Badges:

    ok back up please….. I de-activated and re-activated the plug-in and issue is still there….

    #102801

    Arnan de Gans
    Badges:

    Allright, Please check your servers error_log file for errors.
    The error_log file can usually be found in your hosting dashboard.
    Anything mentioning AdRotate is interesting.

    #102813

    hisair
    Badges:

    nothing at all in the error_log file…

    #102818

    Arnan de Gans
    Badges:

    Then that error won’t show also 😉
    It is triggered by missing or unreadable database tables – The server error of which is logged in error_log, so at the very least there should be something about that in there.

    Try re-installing the plugin – De-activate, delete and then install a new copy.

    #102825

    hisair
    Badges:

    deleted and and reinstall….. issue still there.

    #102829

    hisair
    Badges:

    ok so I just purchased the pro version hoping it might fix the problem…. but I can’t activate the upgrade because I get this:

    Fatal error: Cannot redeclare adrotate_options() (previously declared in /home/hisair5/public_html/wp-content/plugins/adrotate/adrotate.php:486) in /home/hisair5/public_html/wp-content/plugins/adrotate-pro/adrotate-pro.php on line 718

    WHAT THE HECK IS THE PROBLEM???

    I’ve been using adrotate for years with NO problems…..

    #102837

    Arnan de Gans
    Badges:

    Thanks for your purchase! As you can read in that error, functions already exist (are already declared).

    If you’ve installed AdRotate Pro you no longer need the free version.
    Check these steps for the right upgrade method: https://ajdg.solutions/support/adrotate-manuals/upgrade-adrotate-to-adrotate-pro/
    You can also find these steps in the readme included with your purchase in your account on https://ajdg.solutions/my-account/

    #102839

    hisair
    Badges:

    I’ve got nowhere…. except to spend $50 on on upgrade

    I did upgrade and activated the pro version but when I try “add new” I still get

    Advert Management
    Manage | Generator | Add NewThere was an error loading the page. Please try again by reloading the page via the menu on the left.
    If the issue persists please seek help at ajdg.solutions/forums/forum/adrotate-for-wordpress/

    So either you can fix this or NOT…. WHAT IS IT???

    #102845

    Arnan de Gans
    Badges:

    Can you calm down – The error is created by yourself in the first place. Not an AdRotate issue.
    So far I’ve suggested 2 methods to fix it which unfortunately didn’t work.
    Then you HOPED to fix it by buying a license. Thanks for buying a license, but that won’t solve your problem.

    Yes, I can fix it. Email me the information in the yellow block above and I’ll have a look as soon as possible.

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