Non mobile ads showing up

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  • #136416

    I have set up ad groups that are mobile enabled and when I’m on my mobile phone, I’m still seeing the desktop/tablet only ads.

    #136425

    Arnan de Gans
    Badges:

    Did you enable the ‘mobile adverts’ checkbox in your group?

    #136427

    I have the box under “Mobile support” that says “Enable mobile support for this group” checked.

    #136490

    Still ahowing up with desktop ads though.

    #136499

    Arnan de Gans
    Badges:

    And all relevant adverts have the right devices selected?
    So desktop only for the desktop devices, and tablet/phone for the rest?

    If so, and it still shows the wrong stuff, take a look at your cache if you use that. Or clear the browser cache.

    #136530

    All relevant adverts have right devices. I’ve cleared my cache in Wordpress along with my browser cache. It’s still showing non mobile ads on mobile.

    #136539

    Arnan de Gans
    Badges:

    Hmm 🤨
    Please send a message through your dashboard from the support page and refer to this message.
    Also make sure you tick the box for me to take a look so I can log in and take a look for myself.
    Perhaps that’s quicker in figuring this out. Thanks!

    #136867

    heidikana
    Badges:

    hi there – was there a resolution to this issue? I think we are having the same problem … I followed the steps above (cleared cache, selected right devices, checked mobile support in the group) and I can’t get the mobile ad to display on mobile. Been checking it on my phone in incognito model and also deleted the cache on the phone.

    thanks for your help!

    #136869

    Arnan de Gans
    Badges:

    @heidikana You don’t have AdRotate Pro so you don’t have this feature.

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