Premium Support

Trouble updating AdRotate Professional to the latest version?

If your license is not expired and you are having trouble with updates for AdRotate Professional I want to hear from you!
Known issues; The update will not install or no update is visible in your dashboard.
Affected versions; Most versions of AdRotate Professional since December 2019.

Click here for the solution - AdRotate Pro update not working or not offered.

Home Forums AdRotate for WordPress General Support Premium Support

  • This topic has 9 replies, 3 voices, and was last updated 2 months ago by tgl.
  • #106197

    tgl
    Badges:

    I have tested the premium support function in the plugin dashboard a few times and I have never seen a reply.

    A ticket system is far more effective for support tickets in my opinion but even if you are using email support there are two very simple suggestions I have to make the process far more effective for customers:

    1. In the premium support form show us the email address that a reply will be coming from (I assume they come from __________@ajdg.solutions although the forum notifications come from __________@ajdg.solutions) so we can whitelist it.

    2. Send an immediate confirmation so we have a record of what was submitted and when (we also can be sure the email is going through successfully at that point).

    #106199

    Arnan de Gans
    Badges:

    I never received an email from you. I think. Or if I did, you have my reply but I don’t recognize your name.

    I’ll look at adding a CC option or something similar. That could be useful.

    #106207

    tgl
    Badges:

    I just sent one today with the subject “Premium Support Test” around the time of my original post above.

    #106316

    tgl
    Badges:

    Did you receive the premium support message I sent?

    #106338

    Arnan de Gans
    Badges:

    I got a ton of emails over the last few days, both from the site contact form and the plugin contact form.
    If you didn’t get a reply I didn’t receive yours.

    #106347

    tgl
    Badges:

    How do we fix the problem?

    #106353

    Arnan de Gans
    Badges:

    It seems to work for other users. This logically means the form in itself works.
    So if the email is not sending/not coming through your SMTP, you should talk to your hosting provider about that.

    Perhaps install a SMTP plugin for WordPress to ensure emails are sent more reliably.
    Or setup a DKIM/SPF record if you haven’t already.
    Ooooor… Use a more trustworthy domain name as the ‘from’ address. Some domains are on spam lists… This happens from time to time with emails I send 🙄 Very frustrating.

    #106737

    richard2x2
    Badges:

    How do you start a new thread or topic??????

    #106739

    Arnan de Gans
    Badges:

    @richard2x2 same as you wrote your reply here, except not in a topic.
    So for example; If you go to the general support forum (https://ajdg.solutions/forums/forum/adrotate-for-wordpress/general-support/), scroll down to the bottom.
    Every forum has its form there.

    #107761

    tgl
    Badges:

    I saw the CC option was added for the premium support forum, greatly appreciated.

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