Problem with support and mobile rotating

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Known issues; The update will not install or no update is visible in your dashboard.
Affected versions; Most versions of AdRotate Professional since December 2019.

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Home Forums AdRotate for WordPress General Support Problem with support and mobile rotating

  • #88849

    Simone Lima
    Badges:

    hello, I have already written to the premium support through the plugin installed having purchased the pro license, but I have not received any response. The problem that I read to be present also for others occurs in the mobile version where unlike the desktop version the banners do not rotate but only the first of the list is seen. I would like to ask you to resolve the problem in a short time or I will be forced to request a refund of the license. Thanks

    #88859

    Arnan de Gans
    Badges:

    I didn’t receive an email with your name on it recently. Perhaps it got lost in spam filters.

    What kind of rotation are you expecting?
    A new advert on each pageload? Or are you trying to set up a dynamic group?

    #88916

    Simone Lima
    Badges:

    The second one. But the problem ,like I wrote, was only on mobile viewing.

    #88922

    Arnan de Gans
    Badges:

    Dynamic groups are disabled on mobiles by default.
    People often scroll away before the 2nd advert is loaded anyway. So it’s a bit pointless to waste resources on it.

    But if you want to rotate stuff anyway, you can allow dynamic mode on mobiles in Settings > General.

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