Prompted to “activate license” — but cannot activate

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  • #135537

    Nicolle C. Wood
    Badges:

    We are using the AdRotate Pro and have recently seen a banner pop up on our WordPress dashboard saying that we have not activated our AdRotate Pro license. There’s hyperlinked text that reads “Activate License,” but it directs to our settings page with no place to enter our license number. Likewise, entering it in our Geo Targeting section leads to an Error message “invalid or expired license.” Our license is valid through 2022. Please advise.

    #135547

    Arnan de Gans
    Badges:

    You enter the license in the Settings > License tab, not in the Geo Targeting tab.

    #135666

    Nicolle C. Wood
    Badges:

    Yes, we tried doing that. The License tab doesn’t have a place to input our number. It simply says “Not activated – Not eligible for support and updates. Created: 14 Jun 2021 20:04 – Expires (Approx): 14 Jun 2022 20:04.”

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