Split: Can not update

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  • #96911

    jackson888
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    I can’t update the plugin or get accurate stats.

    I need to update because stats will not not download correctly. No matter what dates I ask for I only get stats for one day in January. I have AdRotate Pro Ver. 5.6.4 and there is no update listed for it in my list of plugins. So I followed the instructions for manual download and update. After doing that, there is no change. The version is still listed at 5.6.4. and stats will still not download correctly. I cleared my cache. I don’t see any other second step to click on to finish the update.

    One of my ad customers needs stats for Q4 for 2019.

    #96926

    Arnan de Gans
    Badges:

    Moved to separate topic, has nothing to do with original post.

    #96929

    Arnan de Gans
    Badges:

    There is an update to version 5.7 but for a bunch of users it shows up wrong or not at all if they have version 5.6.x. Really annoying 🙁

    You can update manually following these steps.
    Upgrade instruction: https://ajdg.solutions/support/adrotate-manuals/upgrade-adrotate-pro-to-a-newer-version/

    Or, if you prefer, have me do the update, I can do so for a small fee – https://ajdg.solutions/product/adrotate-update/.
    Usually this can be done within a day or two. Please check the product page for details.

    #96973

    cronopium
    Badges:

    Hello Arnan, maybe he has the same problem like me…
    you wrote me the Upgrade instructions two times but the problem ist …
    eher is no possibillity do download the new version in my account.
    You didn’t answer to the problem 🙁
    maybe you can send a download link via eMail?

    #96978

    Arnan de Gans
    Badges:

    @cronopium if there is no download link in your account, your license has likely expired.
    Licenses are valid for 1 year after purchase.
    To make sure I can look up the license, please send the order number and license via email so I can check for you – https://ajdg.solutions/contact/

    #97211

    cronopium
    Badges:

    I did contact you over contactformular.

    #97237

    Arnan de Gans
    Badges:

    I see no email from someone asking about licenses.
    But as I implied i the previous reply, if there is no link your license is likely expired.

    If it’s more than a year old… Expired for sure.

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