Update Incompatibility

Trouble updating AdRotate Professional to the latest version?

If your license is not expired and you are having trouble with updates for AdRotate Professional I want to hear from you!
Known issues; The update will not install or no update is visible in your dashboard.
Affected versions; Most versions of AdRotate Professional since December 2019.

Click here for the solution - AdRotate Pro update not working or not offered.

Home Forums AdRotate for WordPress Installation and Setup Update Incompatibility

  • #107416

    candysmedia
    Badges:

    We were running version AdRotate Professional 3.12.3 from and could not get our new license key to connect. We updated to AdRotate Professional version 5.8.5 and activated the license. Our adverts and groups are still in the site but with errors and we are unable to access them and have a notification that our adverts have configuration errors. We are also unable to add anything new and receive this message:

    There was an error loading the page. Please try again by reloading the page via the menu on the left.
    If the issue persists please seek help at ajdg.solutions/forums/forum/adrotate-for-wordpress/

    Our adverts are also not displaying on our website.

    How do we resolve this issue and access our adverts again?

    #107418

    Arnan de Gans
    Badges:

    Hello, Versions that old can no longer be easily updated to 5.x.
    Either a custom install script needs to be made or updates have to be done via intermediate versions.

    If you email me we can fix this quickly with one of the above methods. You can use the contact form in your dashboard or on this site.

    #107421

    candysmedia
    Badges:

    Thank you! Submitted an email through your contact form!

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