Widgets lost when updating to Pro

[Patricia Miller]

EDITED: sorry, I was in a hurry because our site gets a lot of traffic and I needed to do this update during a slow period (Sunday morning) and I just read the first part of the steps (thinking “this sounds simple”) and did not read below where it said that widgets could be a problem. They were in my case. SO my updated suggestion would be to mention that sooner in the update instructions, it would help the dummies like me to not overlook it.

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Although the update guide says that all settings and data will be preserved when updating from the free version to the Pro, I sadly discovered that all of my widgets I had placed were lost, likely when I deactivated the free version prior to activating the Pro version as per the instructions.

I would not have minded had the instructions said to “write down whatever widget data you’re using”, I had a lot of them and don’t remember all the ad IDs for each one, so now I have to start over and try to recreate what I had done over months of using the free version. 🙁

My suggestion would be to update your upgrade instructions to very specifically cover how to deal with Ad widgets, or change the steps so that the Pro version gets activated *first* and preserves Ad widget data, *before* deactivating the free version.

[Arnan de Gans]

Hi Patricia,

Thanks for your concern.
Indeed if you are switching plugins (any plugin) the widgets from the original plugin will be disabled/removed. That’s how WordPress works.
AdRotate and AdRotate Pro uses the same name/identifier for both plugins so Pro may re-use the old widgets. Often this does not work as suggested on the manual page.

This is, however, not a bug but a design choice from WordPress.

Putting the warning higher on will distract from the actual upgrade instruction and is not practical for most users.

[Arnan de Gans]

Moved to ‘Installation and setup’.

[sexyhotpanama]

Greetings,

I also have a problem since the AdRotate Pro 5.8.8 update …. I have 4 groups created, of which only 2 work.

I have tried creating 1 new group, deleting the old ones. I have created new Test Ads. And they don’t work either.

I only have AdRotate Pro installed