Widgets lost when updating to Pro
- This topic has 3 replies, 3 voices, and was last updated 1 month, 1 week ago by
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EDITED: sorry, I was in a hurry because our site gets a lot of traffic and I needed to do this update during a slow period (Sunday morning) and I just read the first part of the steps (thinking “this sounds simple”) and did not read below where it said that widgets could be a problem. They were in my case. SO my updated suggestion would be to mention that sooner in the update instructions, it would help the dummies like me to not overlook it.
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Although the update guide says that all settings and data will be preserved when updating from the free version to the Pro, I sadly discovered that all of my widgets I had placed were lost, likely when I deactivated the free version prior to activating the Pro version as per the instructions.I would not have minded had the instructions said to “write down whatever widget data you’re using”, I had a lot of them and don’t remember all the ad IDs for each one, so now I have to start over and try to recreate what I had done over months of using the free version. 🙁
My suggestion would be to update your upgrade instructions to very specifically cover how to deal with Ad widgets, or change the steps so that the Pro version gets activated *first* and preserves Ad widget data, *before* deactivating the free version.
Hi Patricia,
Thanks for your concern.
Indeed if you are switching plugins (any plugin) the widgets from the original plugin will be disabled/removed. That’s how WordPress works.
AdRotate and AdRotate Pro uses the same name/identifier for both plugins so Pro may re-use the old widgets. Often this does not work as suggested on the manual page.This is, however, not a bug but a design choice from WordPress.
Putting the warning higher on will distract from the actual upgrade instruction and is not practical for most users.
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