Over the course of many weeks I’ve been unhappy with how my website works. Many attempts to remedy this have failed but last night I finally realized that the forums were a real bother, along with the clumsy setup for Manuals and guides.
I hate how complex things have been over the past few years.
So much so that I couldn’t even attempt to modernize the theme as nothing would suit the site, or the layout would fail or whatever was going wrong.
Having finally something to do to simplify the overall website I’ve decided to just close the support forums outright. I have also re-organized the Support pages into the support system I’ve been running for the past 2 years. This makes the main website much smaller and easier to deal with. And it better utilizes the support system.
New support routine
For the support forum, which was bbPress and duct-taped on with a heap of custom templates, plugins and other nonsense, I‘ve decided to just not have a Forum anymore.
The plugins that are hosted on wordpress.org have a support option there. You can post your questions there for a timely answer.
Every plugin that does not have a presence on wordpress.org will be updated to link to the support ticket system for ’lower priority’ ticket support.
Paying customers always come first of-course!
If you’re curious what this all looks like you can click the “Support” link in the top right of the website and check it out.
Clicking the Knowledge base button you’ll find all support pages that were previously parked under /support/.
All excisting urls and links have been redirected there as well. So no ugly 404 errors for anyone I expect.
And finally I have updated and rewritten every knowledgebase page to be more up-to-date with current features and I fixed a million and one spelling mistakes.
Plugin updates
Over the coming weeks, or when I find the time and energy, I‘ll update all plugins to link to the appropriate support options directly so that nobody has to rely on redirects.
That, along with a few other updates that are in the pipeline, among other things, for AdRotate Banner Manager and Goosle. Maybe sometimes soon(tm) I can finally overhaul the site as I envision it after using this theme for 11 years.
