Tag: support

Site reorganization – Forums closed

Over the course of many weeks I’ve been unhappy with how my website works. Many attempts to remedy this have failed but last night I finally realized that the forums were a real bother, along with the clumsy setup for Manuals and guides.

I hate how complex things have been over the past few years.

So much so that I couldn’t even attempt to modernize the theme as nothing would suit the site, or the layout would fail or whatever was going wrong.

Having finally something to do to simplify the overall website I’ve decided to just close the support forums outright. I have also re-organized the Support pages into the support system I’ve been running for the past 2 years. This makes the main website much smaller and easier to deal with. And it better utilizes the support system.

New support routine

For the support forum, which was bbPress and duct-taped on with a heap of custom templates, plugins and other nonsense, I‘ve decided to just not have a Forum anymore.

The plugins that are hosted on wordpress.org have a support option there. You can post your questions there for a timely answer.

Every plugin that does not have a presence on wordpress.org will be updated to link to the support ticket system for ’lower priority’ ticket support.

Paying customers always come first of-course!

If you’re curious what this all looks like you can click the “Support” link in the top right of the website and check it out.
Clicking the Knowledge base button you’ll find all support pages that were previously parked under /support/.

All excisting urls and links have been redirected there as well. So no ugly 404 errors for anyone I expect.

And finally I have updated and rewritten every knowledgebase page to be more up-to-date with current features and I fixed a million and one spelling mistakes.

Plugin updates

Over the coming weeks, or when I find the time and energy, I‘ll update all plugins to link to the appropriate support options directly so that nobody has to rely on redirects.

That, along with a few other updates that are in the pipeline, among other things, for AdRotate Banner Manager and Goosle. Maybe sometimes soon(tm) I can finally overhaul the site as I envision it after using this theme for 11 years.

ajdg.solutions is now federated in ActivityPub

Well, an update on this. I changed my mind. As fascinating as it is… This project has been cut short by the apparent lack of interaction between the Fediverse and its nodes or instances (such as this website). Without any discoverability features… What’s the point. I may write a blog post about that in the future.

With the surge in Mastodon users and plugins to hook up websites to ActivityPub becoming better and better I’ve decided to join in on the hype and federate my websites. Starting yesterday both AJdG Solutions and MotoTravel are federated.

~~This means that you can follow the posts users make on the blog can be followed from platforms like Mastodon, Pixelfed and anything that uses ActivityPub really.~~

~~To follow AJdG Solutions add @arnandegans@ajdg.solutions and to follow posts on MotoTravel look for @arnan@mototravel.net on your instance of choice.~~

You can click on the above links to copy them to your clipboard so you can easily paste them in any ActivityPub search, for example on your mastodon or Pixelfed instance. My feed will pop up in there and you can follow it as if you’re following a regular account.

WooCommerce Plugins updated for WooCommerce 4.0

The plugins WooCommerce Paypal Surcharge, WooCommerce Stripe Surcharge, WooCommerce Single Page Checkout, WooCommerce Show Review, WooCommerce Delete Orders and WooCommerce Payment Gateway Stats have all been updated for WooCommerce 4.0 and tested on WordPress 5.4.

An update for performance and stability. The dashboard got updated in a bunch of locations to use links to my site more efficiently – Some pages have been moved and updated. This update removes a lot of unnecessary redirects.

A few texts have been reworded or rewritten to be more clear. The discount banner for upgrading to AdRotate Pro has been updated, too.

This is a bit of a rant, but for good reason. And if you read and follow my quick advise further down this article the world will be a better place. At least in the world of email etiquette.

Over the last few months this has turned into a thing that happens multiple times a week, where I get a dumb and unintuitive auto-reply telling me the email address I tried to reach doesn’t exist anymore and I should re-send my email to some other address. Or whatever silly “solution” they came up with instead of doing something logical.