Why are you rejecting my credit card?
I’m not, your bank does. If a credit card gets rejected make sure you entered the right information on checkout, known by your bank. Also make sure your credit card uses modern security features like 3D Secure (3DS). Often called Verified by Visa/Visa Secure, American Express SafeKey or SecureCode. In some cases your bank may simply reject the transaction because the card is overdrawn or from a conflict area.
What Payment methods are accepted on checkout?
All major Debit and Credit Cards such as Visa, Mastercard and American Express (AMEX) as well as some smaller networks are accepted. You can also use your Credit card through PayPal.
Through PayPal you can also use Venmo, eChecks as well as Apple Pay and Google Pay.
For people in the Netherlands and Belgium there is also the iDeal and Bancontact payment option through Stripe.
If you prefer a Buy Now, Pay Later solution you can use Klarna through Stripe.
For the manual payment options you can use a Wise Money Transfer (TransferWise) or a Bank Transfer (BACS) and make the payment yourself via your online banking App.
My credit/debit card doesn’t work. Please help!
Look for the reason why the card is rejected. The vast majority of transactions that fail do so on a ‘failed intent’. This is the banks way of saying ‘user error’ and may mean you mistyped the CCV code from your card, you took too long to complete the transaction or some other verification method failed.
Paypal is more flexible with this as is uses an account for primary verification. So using a different payment method may just help you make your payment more easily.
Are you a real business?
I am a freelance developer. Your bank or Paypal statements (depending on which checkout option you use) can name “Arnan de Gans”, “Arnan de Gans/ADROTATE”, “AJDGNET” or “AJDG SOLUTIONS” (or something to that extent). This is all me.
If in doubt, please open a ticket through the support page and get verification directly from me. Please include the order number and transaction time for a quicker answer.
My username or email address is not accepted, why?
Unfortunately the internet is full of spam, trolls, hackers and other crap. I am actively maintaining an extensive blacklist/blocklist/spamlist which includes anything that I deem annoying or spammy. This also includes domains (such as hotmail/outlook and some other free email services). Some of which have put my email server on a blacklist. This is to avoid confusion and frustration in the future. Some TLD (such as .pl, .info and .cn) are blocked completely.
For usernames there are a few simple requirements. You can not use an email address, it has to be 5 characters or longer and can not contain spaces. Certain obvious keywords like ‘admin’ and ‘webmaster’ among others are blocked as well.
What currency do you use?
All prices on my website are shown in Euros. You can pay via your selected payment method and use any currency, the selected payment processor will convert the amount to Euros automatically (usually) at no extra cost to you.
Some discounted prices are shown rounded to the first whole Euro so it looks nicer in promotions, this is only visually. The actual amount is shown accurately in your cart and on checkout, check it before completing your order.
Where can I download an invoice?
For most purposes the order confirmation email you’ve received will suffice as a receipt.
Invoices are generated on request. To get yours, simply ask for it. You can send an email with your order number and the address details you want added. I’ll generate it as soon as possible and you can download it from your account in the My Purchases Page.
Why is there a Paypal Surcharge?
Due to the unfair pricing of Paypal on transactions and how they treat merchants there may be a small added percentage fee for the use of their services. You can consider this a handling fee if you will. Certain types of PayPal payments get this added automatically as you’ll see on the checkout page before you click the button to complete the transaction. If you do not wish to pay this fee you can use one of the other payment methods. Surcharges are non-refundable.
Why do you not give refunds?
Due to the nature of the products I provide, digital downloads and services, I do not provide refunds. Intangible products can unfortunately not be returned. However, if you are not satisfied with your purchase or you believe it takes too long to complete your order or for any reason you are not happy with the services I provide, please tell me so we can find a solution for your concerns. You can do so via the contact form.
How can I cancel my order?
Contact me via the contact form as soon as possible with transaction details and your order number. Please outline the reason for canceling (for my curiosity). An order can not be cancelled once work is well under way or after downloads have been made available as per the Terms and Conditions.