Frequently Asked Questions

Are you a real business?

I am a freelance developer.
Your Credit Card/Paypal statements (depending on which checkout option you use) can name “Arnan de Gans”, “Arnan de Gans/ADROTATE”, “AJDGNET” or “AJDG SOLUTIONS” in your end-of-month bank/credit card statement. This is all me.

What’s all this about travelling?

I’ve ditched mainstream life in the Netherlands for something more sunny and interesting. Your invoice may list an address located in an unconventional place because of it. Don’t worry though, that’s just me enjoying my life! You can read a bit more about me and my motivations for moving and what I’m up to on my personal website – arnan.me.

My username is not accepted, why?

There are a few simple requirements for usernames. You can not use a email address, it has to be 5 characters or more and can not contain spaces. Certain obvious keywords like ‘admin’ and ‘webmaster’ and a few more are blocked as well.

Why is my email address banned/blacklisted?

Unfortunately the internet is full of spam, trolls, hackers and other crap. I am actively maintaining an extensive blacklist/blocklist/spamlist which includes anything that I deem annoying or spammy. This also includes domains (such as hotmail/outlook and some other free email services) who have put my server on a watchlist. Just to avoid confusion and frustration in the future. Some TLD (such as .pl, .info and .cn) are blocked completely.

Where can I download an invoice?

Invoices are generated on request. To get yours, simply email me with your order number and ask for your invoice. I’ll generate it as soon as possible and you can download it from your account in the My Purchases Page.

Why is there a Paypal Surcharge?

Due to the unfair pricing of Paypal on transactions and how they treat merchants there is a small added percentage fee for the use of their services. You can consider this a handling fee if you will. If you do not wish to pay this fee you can use one of the other payment methods.

Why do you not give refunds?

Due to the nature of the products I provide, digital downloads and services, I do not provide refunds. Intangible products can unfortunately not be returned. However, if you are not satisfied with your purchase or you believe it takes too long to complete your order or for any reason you are not happy with the services I provide, please tell me so we can find a solution for your concerns. You can do so via the contact form.

How can I cancel my order?

Contact me via the contact form as soon as possible with transaction details and your order number. Please outline the reason for canceling (for my curiosity). An order can not be cancelled once work is well under way or after downloads have been made available as per the Terms and Conditions.

Where did my account go?

When you register an account and don’t do anything with it, it gets deleted after a while. This keeps the site clean, free of robots and keeps pointless accounts to a minimum.

I want to work for you

I’m not hiring.

Want to do a collaboration project?

Probably not, I’m not very social. But if your project is something awesome, sure, let’s discuss it.

How did you make this website?

With WordPress and WooCommerce and a bunch of plugins. I’ve created a few plugins of my own and created my own API to manage the plugin ecosystem and services I provide. Also I’m using Storefront from Automattic for which I’ve created a child-theme with tons of customisations.